Privacy and Security

All services provided in our store and at the website goldsunmarket.com are owned and operated by Avrupa Isıtma Soğutma San. Ve Tic. Ltd. Şti..

Our company may collect personal data for various purposes. Below is the explanation of how and in what manner personal data is collected, how this data is protected, and how it is used.

Personal information (such as name, surname, company information, phone, address, or email addresses) about our members is collected by our store through membership or by filling out various forms and surveys on our site as a natural consequence of the nature of the business.

From time to time, our company may send campaign information, new product details, and promotional offers to customers and members. Members can choose whether or not to receive such information when they register and can later modify this choice from their account settings or by using the link in the notification emails they receive.

Personal information transmitted electronically by our members during the approval process through the store or via email will not be disclosed to third parties beyond the purposes and scope defined in the “User Agreement” between us and our members.

In order to identify system-related issues and quickly resolve any problems or disputes related to the services provided, our company records and uses members' IP addresses. IP addresses may also be used for general user identification and the collection of comprehensive demographic data.

Our company may use the requested information for direct marketing purposes either by itself or in collaboration with partners, beyond the purposes and scope outlined in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or provided by the user, or information related to transactions made through our store, may be used by us and our partners for statistical evaluations, database creation, and market research, without revealing the identity of the members, beyond the purposes defined in the "Membership Agreement."

Our company is committed to keeping confidential information strictly private and confidential, treating it as a duty to keep it a secret, and taking all necessary measures to ensure its confidentiality and prevent unauthorized use or disclosure to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders making purchases on our websites. Credit card information is never stored in our system.

When entering the transaction process, there are two things to look for to ensure you are on a secure site. One of them is the presence of a key or lock symbol at the bottom of your browser, indicating that the page is secure, and all your information is encrypted. This information is used only as part of the sales process and according to the instructions you provided. The credit card information used during the shopping process is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. Once the card's availability is confirmed, the shopping process continues. Since no credit card information is viewed or stored by us, third parties cannot access this information under any circumstances.

For online credit card orders, the reliability of the payment/billing/shipping address information is monitored by our company to prevent Credit Card Fraud. Therefore, for first-time customers making purchases on our websites, the financial and address/phone information must be verified before the order can proceed to the procurement and delivery stages. If necessary, we may contact the credit card holder or the relevant bank for verification.

All information you provide during the membership process can only be accessed and modified by you. As long as you keep your login credentials secure, others will not be able to access or modify your information. For this purpose, membership procedures are carried out within a 256-bit SSL secure zone, which is an internationally unbreakable encryption standard.

Websites that have customer service, a contact phone number, and clear address information are increasingly preferred. This allows you to obtain detailed information on any concerns and provides a better understanding of the reliability of the online shopping service.

Note: We recommend paying attention to the presence of the company’s address and phone number on online shopping sites. If you plan to make a purchase, be sure to note the full phone/address information of the store you are buying from. If in doubt, verify by calling before making the purchase. All our online shopping sites include our company's information and location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you send to us via mail order method will be stored confidentially by our company. This information will be held for 60 days in case of potential disputes with the bank regarding the credit card charge and then destroyed. In case an amount other than the agreed amount is charged to your card, you can dispute this with the bank, preventing the payment, which eliminates any risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites within its website. Our company is not responsible for the privacy practices and content of the sites accessed through these links. Advertisements published on our site are distributed to users via advertising partners. The privacy principles outlined in this policy apply only to our store’s usage and do not cover third-party websites.

EXCEPTIONS

Our company may disclose user information to third parties outside of the terms of this “Privacy Policy” under the following limited circumstances:

• To comply with legal obligations imposed by laws, decrees, regulations, or other relevant legal authorities;
• To fulfill and enforce the requirements of the "Membership Agreement" and other contracts between our store and users;
• To respond to information requests from authorized administrative and judicial authorities conducting an investigation or inquiry;
• When it is necessary to share information to protect the rights or security of users.

EMAIL SECURITY

Do not write your credit card number or passwords in any email sent to our Customer Service regarding your order. Information in emails can be viewed by third parties. Our company cannot guarantee the security of information transferred through emails under any circumstances.

BROWSER COOKIES

Our company may collect information about users and their use of the website using technical communication files (Cookies). These technical communication files are small text files sent to the user's browser to be stored in the main memory. They help save the status and preferences of the site to make Internet use easier.

These technical communication files assist in gathering statistical data about how many people visit the site, the purposes of visits, how many times a site is visited, and how long users stay on the site. Technical communication files are not designed to retrieve data or any other personal information from your email. Most browsers are designed to accept cookies by default, but users can change settings to block cookies or be notified when they are sent.

Our company may change the terms of this “Privacy Policy” by publishing it on the site, sending it via email to users, or posting it on the site. The updated Privacy Policy will become effective from the date of publication.

For any questions or suggestions regarding our Privacy Policy, you can send an email to aykut@avrupaisi.com. You can reach us at the contact details below.

Company Name: Avrupa Isıtma Soğutma San. Ve Tic. Ltd. Şti.
Address: İkitelli O.S.B. Mutfakçılar (MUTSAN) Sanayi Sitesi 9. Blok No:32 Başakşehir / İstanbul
Email: info@avrupaisi.com
Phone: 02125490044
Fax: 02125491088